Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Return & Exchange Policy
- In order to return or exchange your defective product, please contact our customer service.
- Item must be returned within 7 days in order to receive a refund. Once we receive your returned item, we will inspect it and notify you that we have received your item. If your return is approved, we will initiate a refund immediately.
- You will be responsible for paying for your own shipping costs for returning your item (Note: Exclusion to orders above $200). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (Note: Orders above $200 are excluded from this condition)
- To be eligible for a return, your item must be unused and in the same condition that you received it.
Refund, return and exchange policy do not allow one of this case
- Opened or used items cannot be refunded, returned or exchanged.
- Packaging is damaged.
- Item is not returned within 7 days
- Sale items cannot be refunded
Need help?
Contact us at hello@ultraoids.com
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